Shipping & Delivery Policy
The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.
Team Luxogain is committed to deliver all orders with good quality packaging within a span of 2 to 10 working days (excluding Sundays & Public holidays) under normal circumstances. Luxogain makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Shipping Charges
Shipping charges varies for the delivery location, It would depend on the location and the available delivery partner with whom we will ship the order.
Order Delivery Time
Usually, orders are dispatched within 5 days of the customer placing the order. However, in line with Govt. Guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after Luxogain has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on ‘My orders’ section of Luxogain website.
Ordinarily, Most orders are delivered within 2 to 10 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, Luxogain reserves the right to cancel the order at its sole discretion. While Luxogain shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
- Acts of God such as floods, earthquakes, etc.; and
- Other unforeseen circumstances.
In such events of delay, Luxogain shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, Luxogain shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
Return and exchange of purchased Product(s) shall be carried out by Luxogain reverse-logistics partners, which are separate and distinct from Luxogain . Please note that Luxogain shall not be liable for any act(s) and/or omission(s) of such reverse logistics partners. Further details on how end users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy which may be accessed here.